What to write about
Four kinds of message help us most.
- A factual error. A wrong date, a mismatched holder name, a misquoted statute or a figure that does not match its source.
- A change on a regulator's list. A holder added or removed, a new permit number, a new list address, or a regulator page that has moved.
- A request about a brand page. A sweepstakes brand or operator can tell us that a fact on its page is wrong, or ask that the page be reviewed.
- Press questions about how the register is built or what it shows.
We read every message against the sources. A change is made where a source supports it, and the read date in the page's license or regulator box is updated to the day the source was opened again.
What a correction needs
A message we can act on quickly contains three things.
- The address of the page, for example the path after the domain name.
- The sentence or box that you believe is wrong.
- A link to the source that shows the correct fact, preferably a regulator, statute, court or attorney general page.
A message that gives an opinion without a source cannot change a fact on the register. The method page describes the sources we accept.
Response practice
Messages are read by people, in the order they arrive. We do not promise a response time, and a message that needs a source checked may take longer than one that points to a clear error. Where a correction is made, the license or regulator box shows the new read date.
What we cannot do
We cannot give legal advice, and we cannot say whether a particular act is lawful for a particular person. A lawyer licensed in the relevant state is the right route for that.
We cannot take complaints about an operator. We are not a regulator, we hold no customer accounts, and we cannot reverse a payment, release a withdrawal, reopen an account or contact an operator for you. Messages of that kind cannot be acted on from here, and no reply on those matters can be expected.
If you need help with a gambling problem, the responsible gambling page lists the national helpline.
Where complaints go
Complaints about a licensed operator belong with the regulator that issued its license, and the regulator pages link each regulator's official site. Three official routes we read on November 11, 2026:
- The Pennsylvania Gaming Control Board has a patron complaint form. Its page says a complaint or dispute is first filed with the licensed operator, and that the ticket or complaint number from that filing is needed for the board's form.
- The California Attorney General's Public Inquiry Unit takes consumer complaints about a business through an online form, with a mail option. The office says it cannot give legal advice or act as a personal lawyer, and it may refer a complaint to a more appropriate agency.
- The National Association of Attorneys General runs a directory that identifies the attorney general for each state, the District of Columbia and five territories. Each office has its own complaint process, and the directory's profile pages lead to it.
An attorney general is the usual route for a complaint about a sweepstakes casino, since those brands hold no gambling license and have no gaming regulator to turn to.
Frequently asked questions
Can you tell me whether an operator owes me money?
No. We are not a party to any account and have no way to look at one. The regulator or attorney general in your state is the route.
How do I report that a regulator list has changed?
Write to the address above with the list address and the change you saw. A link to the regulator's page is enough for us to check it.